Top 5 Conversations for Sales Automation Geeks at Oracle’s ModernCX

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This year's ModernCX event presented by Oracle is around the corner. With SFCG's preparation kicking into full gear and Oracle releasing new information regarding speakers, performers, demostrations and breakout sessions daily, there is a lot for a Sales Automation Geek to be excited about. Whether you are interested in learning about the new and exciting ways Oracle is expanding how we think about the Customer Experience or you are interested in advancing your skills with tools from the Oracle CX suite, Modern CX will deliver. SFCG will be quite busy and we are looking forward to it. We'll be hosting a Happy Hour, meeting with customers/prospects, developing new relationships with partners, and last but not least learning a boat load about how Oracle is changing the Customer Experience with Sales Cloud, Engagement Cloud, Sales Performance Management and Service Cloud.
I am looking forward to the networking events and client interaction, but the Sales Automation Nerd in me is jumping for joy as I read through the keynote speakers, training sessions and presentations. Below are the top 5 events I am making sure not to miss. As I've noted, my list is focused on all things Sales Automation. If I were to expand my filter, you'd might as well read the full ModernCX Agenda found here

Top 5 Sales Automation Conversations at Oracle ModernCX …okay, maybe 6…

1. How to Get the Most Out of CX Sales at MCE 17 [BRK1070]

Tuesday, Apr 25, 5:30 p.m. | CX Sales Theater 1

Is this your first time at Modern Customer Experience? Even if you are a veteran, this is your opportunity to get an insider’s view of the conference. Check out this informative session led by Michael Richter, director of product management for Oracle Sales Cloud, who takes you through the lineup of CX Sales sessions taking place Wednesday and Thursday. It will help you plot your journey and make the most of your full-conference pass. Whether it’s attending one of the CX Sales general sessions to hear about the latest trends from analysts, participating in the “A Day in the Life of Sales” experience, or selecting from the many breakout sessions in the new and innovative CX Sales theaters, let the speakers in this session help you plan and navigate.

2. Best Practices for Managing Mobile Sales Teams [BRK1175]

Wednesday, Apr 26, 5:00 p.m. | CX Sales Theater 1

Technology is no longer confined to a cubicle, and mobile sales management is commonplace. With mobile, reps are better able to respond to client requests in a fast-changing dynamic market. A mobile sales team also means keeping your team in sync and sharing important information as it happens. In this session, hear how customers from a large global organization are using mobile, how it’s transforming the way they work, and what impact it’s having on revenues.

3. Knowledge-Driven Customer Service with Oracle Engagement Cloud Service [BRK1068]

Thursday, Apr 27, 12:00 p.m. | CX Sales Theater 1

Oracle Engagement Cloud Service solutions bring sales automation together with customer service and knowledge management capabilities, including self-service portals. Attend this session to get a closer look at how knowledge management can equip your customers to find answers, resolve their own questions, and reach out to your service agents for help. In addition, learn how knowledge plays a key role in helping sales reps find answers for customers quickly and effectively, saving time and reducing service costs. This session is ideal for companies using or considering Oracle Sales Cloud as well as companies with on-premises CRM systems that aspire to evolve to the cloud on a common sales and service platform.

4. Sales Analytics: Leveraging Data Visualization for Agile Business Intelligence [BRK1057]

Wednesday, Apr 26, 1:00 p.m. | CX Sales Theater 2

Today every sales organization is looking to get more from analytics—using more data to drive deeper insights faster, for more people. To meet these objectives, organizations need to empower business users to do self-service analysis without sacrificing governance. This session reviews the ongoing evolution in sales analytics and demonstrates how next-generation solutions enable sales managers and executives to leverage data visualization to drag and drop data in order to quickly add or remove content, explore it dynamically, and create meaningful views and dashboards without needing IT involvement—thereby facilitating increased agility, sales productivity, and better business decisions.

5. Sales Performance Management: Going Beyond Incentive Compensation [BRK1054]

Wednesday, Apr 26, 2:00 p.m. | CX Sales Theater 2

“SPM is not just incentive compensation” is a common saying of Dan Chaplin, GE’s SPM Center of Excellence leader. To truly gain the benefit of SPM to its fullest, you must leverage other systems, departments, and datasources as part of an overall strategy. In this session, he discusses GE’s approach to SPM and how he gets other departments on board and educates his organization on the best ways to use SPM for better results.

6. The Future of CX: A User Experience Showcase of Innovation, Gadgets, and More [BRK1174]

Wednesday, Apr 26, 1:00 p.m. | CX Hub
Thursday, Apr 27, 12:00 p.m. | CX Hub

Oracle understands that the next generation of enterprise user experiences focuses on the key themes of simplicity, mobility, and extensibility. Wearable devices are everywhere, but how can they be effectively integrated into your enterprise? Mobile applications can drive organizational behaviors, but why do they often look, feel, and interact with users differently? As users travel and telework, how can organizations extend workflows and provide consistency to the physical user experience? These are just some of the questions this session explores. Come experience them for yourself and get inspired by the future of the cloud.