Entries by Carina Velasco

A Groovy Tip For User-Specific Fields

A common request from our clients is preventing certain users from editing certain fields. This task is fairly simple for custom fields, but requires a slightly more robust groovy expression for native fields. A special case to be aware of is when more than one user role should have editing capability. In this use case, […]

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Oracle Service Cloud: Reporting Tips and Tricks

Reporting with any software is a tricky task. Oracle Service Cloud has a great user interface in its report design workspace, but beyond the main functionality, many other capabilities exist…if you discover them. Accelerate your discovery with the tips below about how Oracle Service Cloud pulls data, and how you can manipulate that data to […]